Terms and Conditions

General Terms and Conditions of Sale and Use

Last updated: 07/08/26

1. Seller Identity

The website guardarobarevolution.it, hereinafter referred to as the "Site", is managed by: Guardaroba Revolution by Edoardo Scellato

Registered office: Viale Fratelli Rosselli, 36, 59021, Vaiano (PO)

VAT Number/Tax Code: 02645930971

Chamber of Commerce/REA: PO - 625928

Email: guardarobarevolution@gmail.com

Phone: 3470893471

The entity mentioned above is referred to in these Terms as the "Seller" or "Guardaroba Revolution".

2. Scope of Application

These Terms govern: the use of the Site; purchases made through the Site; the relationship between the Seller and the users or clients of the Site.

Before submitting an order, the client is invited to read and keep these Terms.

Contracts concluded with a consumer are subject to the mandatory provisions of Legislative Decree 6 September 2005, n. 206, "Consumer Code", and applicable European legislation.

Clauses explicitly referring to consumers do not apply to purchases made for professional or business purposes. Any returns granted to non-consumer clients constitute a commercial prerogative of the Seller and must be expressly agreed upon. In case of conflict between these Terms and a mandatory provision protecting the consumer, the mandatory provision prevails.

3. Definitions

For the purposes of these Terms: "Client" means the person who places an order; "Consumer" means the natural person who purchases for purposes unrelated to their entrepreneurial, commercial, artisanal or professional activity; "Professional" means the client who purchases within the scope of their professional or business activity; "Product" means the garment, accessory or other item offered on the Site; "Used Product" means a second-hand, vintage, reconditioned or otherwise previously used item; "Contract" means the sales contract concluded between the Seller and the Client.

4. Requirements for making purchases

The Client declares: to be at least 18 years old or to act with the authorization and under the responsibility of those exercising parental responsibility; to have the legal capacity necessary to conclude the Contract; to provide complete, correct and updated information. The requirement of being at least 18 years old constitutes a commercial condition established by the Seller for access to purchases on the Site, and applies in addition to what is generally provided by law regarding the legal capacity of minors. The Seller may refuse or cancel an order in the presence of objective reasons, such as verified or reasonably suspected fraud, manifest pricing error, unavailability of the Product, inability to verify payment or violation of these Terms. In case of cancellation of an already paid order, the due amounts will be refunded without undue delay.

5. Registration and Account

Purchases can be made as a guest or through an account, when such a feature is available. The Client is responsible for the accuracy of the information provided and the confidentiality of their credentials. They must promptly inform the Seller in case of unauthorized access or suspected account compromise. The Client may request account closure by contacting the Seller, without prejudice to the retention obligations provided by law. The Seller may suspend an account for security reasons, fraud, unlawful use or serious violation of these Terms. Suspension does not affect rights related to already concluded orders, refunds or legal warranty.

6. Product Characteristics

Guardaroba Revolution mainly sells second-hand clothing and accessories. Each Product may therefore be a unique piece. The Product description indicates, where applicable: brand and model; available size and measurements; material, if known; general conditions; relevant signs of use, defects or repairs; included accessories; price; representative photographs of the actual Product offered. The typical characteristics of a used item, wear consistent with age and previous use, and defects clearly described and specifically brought to the Client's attention before purchase do not, in themselves, constitute conformity defects. Photographs are part of the Product description. Colors may appear slightly different due to screen settings or lighting conditions, without prejudice to the Seller's obligation to provide a correct and non-misleading representation. The Client is invited to read the entire description and request any clarifications before ordering.

7. Authenticity Verification

The Seller performs authenticity checks on Products according to its procedures and available information. The expression "authenticated," "certified," or equivalent should only be used in product descriptions when the Product has actually undergone the procedure indicated by the Seller. Upon request, the Seller will inform the Client of the nature of any certification or verification carried out, specifying whether it is an internal verification or performed by a third party. If founded elements arise that cast doubt on the authenticity of a Product, the Client may contact the Seller. Remedies provided by the legal conformity warranty remain unaffected.

8. Availability

The availability indicated on the Site is updated with the utmost care. Since many Products are unique pieces and may also be offered through other sales channels, simultaneous purchases or availability errors may occur. If an ordered Product is not available, the Seller will promptly inform the Client and fully refund any amount already received. The Seller cannot unilaterally replace the purchased Product with a different item.

9. Order Procedure and Contract Conclusion

To make a purchase, the Client:

1. selects the Product;

2. enters the required data;

3. chooses the available delivery and payment method;

4. verifies the summary, total price and any additional costs;

5. accepts these Terms and other applicable disclosures;

6. submits the order using a button that clearly indicates the obligation to pay.

Sending the order constitutes a contractual proposal by the Client.

The automatic order receipt email only confirms that the proposal has been received, unless it expressly indicates the acceptance of the order. The Contract is concluded when the Seller sends the Client the order acceptance confirmation. The confirmation is sent on a durable medium and contains or makes available the essential information of the Contract. If the Seller collects payment before the conclusion of the Contract and the order is not accepted, the amount is refunded without undue delay. The Client must check the order summary and promptly report any errors.

10. Prices

Prices are expressed in euros and include VAT and other applicable taxes in Italy, unless otherwise indicated as permitted by law. Shipping costs, cash-on-delivery fees, and any other costs are shown separately before the order is placed. The total price due is indicated in the summary immediately preceding payment. In the event of a price reduction, the previous price is determined and communicated in compliance with applicable regulations. A manifest and recognizable pricing error may result in the non-acceptance of the order, with a full refund of any amounts paid.

11. Payments

Available payment methods are shown at checkout and may include cards, PayPal, installment services, cash on delivery, or other instruments. Electronic payments may be managed by third-party providers. Conditions relating to financing or installment payments are also governed by the contract between the Client and the relevant provider. Guardaroba Revolution does not apply costs for a payment method higher than those permitted by law. Any cash-on-delivery fee is communicated before the order and only applies when the service is available and chosen by the Client.

12. Retention of Title

Ownership of the Product transfers to the Client after full payment of the price to the Seller. When the Client chooses an installment payment service offered by a third-party provider (cf. section 11), the Seller normally receives full payment directly from the financing provider at the time the Contract is concluded: in this case, ownership of the Product transfers to the Client immediately, regardless of the installments that the Client still owes to the financing provider, with whom the Client has a distinct and autonomous contractual relationship with respect to the Seller. The transfer of risk relating to loss or damage during shipment is governed by the subsequent section "Transfer of Risk" and does not necessarily coincide with the transfer of ownership.

13. Preparation and Shipping

Orders are normally entrusted to the courier on the first available shipping days. Regular departures occur on Tuesday and Friday mornings. The exact shipping cost is shown before placing the order. Complete information on couriers, destinations, costs, and estimated times is available on the "Shipping" page, which forms an integral part of these Terms.

14. Delivery Times

Delivery times start from when the package is entrusted to the courier. Estimated times are: Italy: approximately 2 working days; islands and remote areas: approximately 2-5 working days; European destinations: approximately 5-10 working days. Unless a different term is agreed upon, the Seller delivers without undue delay and in any case within 30 days from the conclusion of the Contract. In case of non-delivery within the agreed or legally prescribed term, the Consumer may grant the Seller an adequate additional term. If this term is also not met, the Consumer may terminate the Contract, except in cases where the law allows immediate termination.

15. Transfer of Risk

When the shipment is carried out by a courier proposed or appointed by the Seller, the risk of loss or damage remains with the Seller until the Client, or a third party indicated by them other than the courier, takes physical possession of the Product. The risk passes to the Client upon delivery to the carrier only when the courier has been chosen and appointed directly by the Client and this choice was not proposed by the Seller.

16. Damaged, Lost or Unreceived Packages

The Client is invited, when possible, to check the packaging and to accept visibly damaged packages with specific reservation. Failure to make a reservation does not automatically lead to the loss of rights relating to damages or defects not immediately recognizable. In case of a damaged, lost, or marked as delivered but not received package, the Client can contact guardarobarevolution@gmail.com. The Seller will directly carry out the necessary checks with the courier. Since many Products are unique pieces, replacement may not be possible in case of loss. Refund and other remedies provided by law remain applicable.

17. Incorrect Address and Failure to Collect

The Client is responsible for the accuracy of the address provided. If the order has not yet been shipped, they can request its correction, without guarantee that the modification is technically possible. In case of non-delivery due to an incorrect or incomplete address, failure to collect, or refusal not accompanied by a declaration of withdrawal, only the actual and documented costs permitted by law may be requested. Physical refusal of the package does not substitute for explicit communication of withdrawal.

18. Duties and Non-EU Destinations

For shipments to destinations outside the European Union, duties, local VAT, import taxes, or other charges may be due. When such amounts cannot be reasonably calculated in advance, the Client is informed before the order of the possibility that they may be applied. Unless otherwise indicated at checkout, such charges are the responsibility of the recipient. Any refusal of the package due to non-payment of customs duties will be handled in compliance with the mandatory rights of the Consumer. Only actual, documented, and legally permissible costs may be charged or deducted.

19. Right of Withdrawal

Consumers who purchase online can withdraw from the Contract without providing reasons. Guardaroba Revolution extends the ordinary term and allows withdrawal to be communicated within 15 days from the day on which the Consumer, or a designated third party other than the courier, physically received the Product. For orders containing multiple Products delivered separately, the term runs from the receipt of the last Product. The legal right of withdrawal does not apply to purchases made directly at the physical store, unless a different commercial policy is expressly offered.

20. Method of Exercising Withdrawal

Withdrawal can be exercised: through the online function "Withdraw from contract here," by sending an explicit declaration to guardarobarevolution@gmail.com; using the standard form available on the "Returns and Refunds" page. The online function must be clearly visible and accessible throughout the withdrawal period. After confirmation, the Consumer receives without undue delay a notice on a durable medium containing the declaration, date, and time of transmission. The Consumer is not obliged to provide reasons for withdrawal.

21. Return

After communicating the withdrawal, the Consumer must return the Product without undue delay and in any case within 14 days. The Product must be sent to:

Guardaroba Revolution, Viale Fratelli Rosselli, 36, 59021, Vaiano (PO) Italy

For simple change of mind, the direct cost of return is borne by the Consumer. If the Product is incorrect, damaged, or affected by a conformity defect, the necessary return costs are not charged to the Consumer. The Client is invited to use a trackable shipment and to keep the relative receipt.

22. Condition of Returned Product

The Consumer may inspect and try on the Product to the extent necessary to verify its nature, characteristics, fit, and condition, as they would in a store. The Client is invited to: not use the Product beyond what is necessary to try it on; not wash, modify, or damage it; return any accessories received; keep and return, when possible, the packaging; keep intact the label or seal applied by Guardaroba Revolution, when this does not prevent normal trying on of the garment. Removal of the seal does not automatically result in the loss of the right of withdrawal. However, it may be considered to verify the identity of the Product and any decrease in value, when removal was not necessary to inspect it. The Consumer is solely responsible for any decrease in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Product. Any reduction in the refund must be proportionate, justified, and documentable. No automatic penalties are applied.

23. Refund

The Seller refunds all payments received, including the cost of the initial standard delivery. Supplementary costs resulting from the choice of a more expensive delivery method than the least expensive standard option offered are not refunded. The refund is made without undue delay and in any case within 14 days of the communication of withdrawal. The Seller may suspend the refund until: it has received the Product; or the Consumer has provided proof of shipment, whichever occurs first. The refund uses the same payment method used for the purchase, unless otherwise expressly agreed and provided that the Consumer does not incur costs. A purchase voucher can replace the refund only with the Consumer's express consent.

24. Exchanges

The Client may request an exchange as an alternative to a refund. An exchange is an additional commercial service, distinct from the legal right of withdrawal, and is subject to the availability of the requested Product. Since many items are unique pieces, the Seller does not guarantee the availability of an identical item or a different size. Any price difference and any costs of the new shipment will be communicated before the exchange. If the exchange is not available, the Consumer retains the right to a refund.

25. Exceptions to Withdrawal

The right of withdrawal is excluded exclusively in cases provided for by law, including: products made to measure or clearly personalized; sealed products that are not suitable for return for hygienic reasons or related to health protection and that have been opened after delivery, when such an exception is actually applicable and clearly communicated before purchase. The normal removal of the packaging or commercial label from an item of clothing does not automatically constitute a legal exception to withdrawal.

26. Legal Guarantee of Conformity

The legal guarantee applies to Products sold to Consumers, including used Products. The Seller is responsible for defects of conformity existing at the time of delivery and which manifest themselves during the applicable period. The Product is compliant when, taking into account its used nature: it corresponds to the description and photographs; it possesses the stated qualities; it is suitable for its normally intended use; it is supplied with the indicated accessories; it has no defects other than those clearly communicated and accepted before the order. The guarantee does not cover: normal wear and tear consistent with age and previous use; defects expressly described and specifically accepted; damages caused after delivery; improper use, incorrect washing or maintenance; modifications or repairs carried out by the Customer or third parties.

27. Duration of the Warranty on Used Products

The ordinary duration of the Seller's liability is two years from delivery. For used Products, the law allows the Seller and the Consumer to expressly agree on a shorter term, in any case not less than one year from delivery, pursuant to art. 133 of the Consumer Code. [INTERNAL NOTE: verify with a lawyer the exact paragraph of art. 133 currently in force, as the numbering has been changed by Legislative Decree 170/2021 — remove this note before publication.] When the reduction is clearly communicated in the Product sheet, at checkout, or in the summary immediately preceding the order, by purchasing, the Consumer and the Seller expressly agree that the Seller's liability for that used Product is limited to one year from delivery. If such reduction has not been clearly communicated and accepted before the order, the ordinary duration of two years applies. The reduction in duration does not exclude or limit the other mandatory rights recognized to the Consumer.

28. Remedies for Lack of Conformity

In case of a lack of conformity, the Consumer has the right, at no cost, to the restoration of conformity by repair or replacement, when the chosen remedy is possible and does not impose disproportionate costs. Given the unique nature of many Products, repair or replacement may not be available. In cases provided for by law, the Consumer may obtain a proportional reduction in price or termination of the Contract. To allow for rapid handling of the report, we invite the Consumer to communicate the defect within a reasonable time from its discovery, without prejudice to the terms and conditions provided for by applicable law. The Consumer can report the defect to guardarobarevolution@gmail.com. Photographs and descriptions can facilitate verification, but do not constitute an absolute condition for exercising the rights provided for by law.

29. Liability

Nothing in these Terms excludes or limits: the Consumer's mandatory rights; liability for willful misconduct or gross negligence; liability for death or personal injury when it cannot be excluded; liability provided for by product safety regulations; liability for defects of conformity. The Seller is not responsible for damages deriving from unlawful or improper use of the Site or the Product attributable to the Customer. Third-party resources and services may be governed by their respective conditions. This does not exclude the Seller's responsibility for contractual activities and obligations that remain its responsibility.

30. Intellectual Property

Texts, photographs, graphics, logos, videos and other content on the Site are protected by applicable law. Reproduction, distribution, modification or commercial use without authorization is prohibited, without prejudice to uses permitted by law. Sharing links or publicly available content for personal and non-commercial purposes is permitted as long as the origin is not altered.

31. Prohibited Use of the Site

It is forbidden to use the Site for: illegal or fraudulent activities; violating the rights of the Seller or third parties; introducing malware or compromising security; collecting data without authorization; placing orders with false data; circumventing security systems or technical limitations. The Seller may adopt proportionate measures, including account suspension and reporting to the competent authorities.

32. Privacy and cookies

The processing of personal data is governed by the Privacy Policy. The use of cookies and similar technologies is governed by the Cookie Policy. Newsletter subscription is optional and separate from the acceptance of these Terms. Consent can be revoked at any time.

33. Complaints and assistance

For complaints or requests for assistance:

Email: guardarobarevolution@gmail.com

Phone: 3470893471 

Address: Viale F.lli Rosselli 36, 59021, Vaiano (PO)

The Seller examines the complaint and provides feedback within a reasonable time. If a complaint submitted by the Consumer is not resolved, the Seller will provide, where required, information on the competent alternative dispute resolution body and will indicate whether it is obliged or intends to participate in the relevant procedure. No link to the defunct European ODR platform should be included.

34. Applicable Law and Competent Court

These Terms are governed by Italian law. The Consumer retains any mandatory protections recognized by the law of the European Union country in which they habitually reside. For disputes with a Consumer, the court of the Consumer's place of residence or domicile is competent, where provided for by applicable law. For disputes with non-consumer Customers, the Court of Prato has exclusive jurisdiction, unless otherwise agreed in writing.

35. Amendments to the Terms

The Seller may amend these Terms for the future by publishing the updated version and its date. Each order is subject to the version of the Terms accepted at the time the order is placed. Subsequent amendments do not retroactively affect Contracts already concluded. Where necessary, the Customer will be informed of relevant amendments.

36. Validity of Clauses

If a clause in these Terms is declared null, ineffective or unenforceable, the other clauses remain valid. The affected clause will be interpreted or replaced, to the extent permitted, in a manner consistent with the law and the original purpose.

37. Retention and Language

These Terms are available in Italian and can be saved or printed. The order confirmation and contractual information are sent to the Customer on a durable medium. The Seller retains order-related information for the period required by applicable law.

38. Contacts

Guardaroba Revolution di Edoardo Scellato

Registered office: Viale Fratelli Rosselli, 36, 59021, Vaiano (PO)

VAT number/Tax code: 02645930971

Company Register/REA: PO - 625928

Email: guardarobarevolution@gmail.com

Phone: 3470893471