Shipments

Shipping and Delivery

Last updated: 08/08/26

On this page, you will find information on shipping methods, costs, estimated delivery times, and how to contact us in case of problems.

1. Order Preparation

Orders are prepared and handed over to the courier on the first available shipping days.

Regular dispatches occur on Tuesday and Friday mornings. An order received after Friday's dispatch will normally be handed over to the courier the following Tuesday.

During periods of high volume, holidays, promotions, or exceptional events, preparation may take longer. In such cases, we will inform the customer as soon as possible.

2. Courier and Tracking

For shipments, we primarily use BRT. We may use a different courier when necessary for the destination or for operational needs.

When the order is handed over to the courier, the customer receives a confirmation email containing, when available, the tracking code to follow the shipment.

Tracking activation may take a few hours from receiving the email. This potential delay in tracking updates does not alter the delivery times indicated on this page.

3. Shipping Costs

- Italy

Standard shipping in Italy starts from €4.99.

The cost may vary based on destination, weight, package dimensions, islands, disadvantaged areas, or other requested services. The applicable total cost is always shown in the order summary before payment.

There is no permanent free shipping threshold, except for any promotions expressly indicated on the website.

- Europe

We ship to European destinations available at checkout. The cost depends on the country and delivery address and is shown before the order is finalized.

If a destination is not selectable, the customer can contact us before making the purchase to verify its availability.

- Cash on Delivery

When available, cash on delivery incurs an additional cost of €14.99, indicated in the order summary and confirmed before completing the purchase. Cash on delivery may not be available for all destinations or amounts.

4. Estimated Delivery Times

Times are calculated from when the package is handed over to the courier, not from when the order is placed.

Approximately:

- Italy: approximately 2 working days;

- Islands, disadvantaged areas, or specific locations: approximately 2-5 working days;

- European destinations: approximately 5-10 working days.

The times reported are estimates and may vary due to operational reasons, weather conditions, holidays, customs controls, or unforeseen circumstances.

Unless a different term is agreed upon with the customer, delivery will occur without undue delay and, in any case, within 30 days of the contract's conclusion. In case of significant delay, the customer will be informed and will retain all rights provided by Article 61 of the Consumer Code.

5. Delivery Address

The customer must carefully check the address before confirming the order.

If the order has not yet been shipped, it is possible to request a correction by promptly writing to guardarobarevolution@gmail.com . We cannot guarantee that the modification will be possible after handing over to the courier.

If delivery fails due to an incorrect or incomplete address provided by the customer, we may request payment of any actual and documented costs necessary for a new shipment, within the limits permitted by law.

6. Transfer of Risk

When the shipment is made by a courier proposed or appointed by us, the risk of loss or damage remains with Guardaroba Revolution until the customer, or a third party indicated by them other than the courier, takes physical possession of the product.

The risk passes to the customer at the time of delivery to the courier only when the carrier has been chosen and appointed directly by the customer, outside the options we offer at checkout.

In practice: if you use the shipping options we offer, we are responsible for any

damage or loss until you receive the package. If, on the other hand, you choose, on your own initiative, a

different courier than those we offer, the risk passes to you at the moment we

deliver the package to that courier.

7. Damaged Package

Upon delivery, we recommend checking the external condition of the package, when possible. If the package appears open, crushed, wet, or damaged, we recommend:

1. accepting it with "specific reservation", describing the damage found;

2. photographing the packaging before opening;

3. retaining the package, labels, and packaging material;

4. promptly contacting us at info@guardarobarevolution.it, indicating the order number and attaching available photographs.

Failure to accept with reservation does not automatically lead to the loss of rights recognized by the legal guarantee, especially when the damage was not immediately recognizable.

8. Delayed or Lost Package

If tracking is not updated or delivery exceeds estimated times, the customer can contact us at guardarobarevolution@gmail.com.

We will directly verify the shipment with the courier. If the package is declared lost before delivery, we will offer the customer, as applicable, product replacement or a refund of the due amounts.

Since many of our products are unique items, replacement may not be possible.

9. Package Indicated as Delivered but Not Received

If tracking indicates that the package has been delivered but the customer has not received it, we recommend:

-checking with family members, neighbors, concierge, or any drop-off points;

-checking communications left by the courier;

-contacting us promptly, communicating the order number.

We will open an investigation with the courier and inform the customer of the outcome. The indication "delivered" in tracking does not, by itself, exclude consumer rights if delivery has not actually occurred.

10. Failure to Collect and Refusal of Delivery

If the package is not collected within the storage period or is refused without the right of withdrawal being correctly exercised, the package may be returned to Guardaroba Revolution.

We will contact the customer to arrange a new shipment or manage the order.

Only actual and documented costs permitted by law may be requested or retained, without prejudice to the legal right of withdrawal and other mandatory consumer rights.

A simple refusal of delivery does not replace the communication by which the customer expressly declares to want to withdraw from the contract.

11. Duties and Charges for Non-EU Destinations

For any shipments to countries outside the European Union, the price may not include customs duties, import taxes, local VAT, or other charges applied by the authorities of the destination country.

When these amounts are reasonably calculable in advance, we will provide an estimate before purchase. When they are not, the customer will still be informed, before purchase, of the possibility that such charges are due. Unless otherwise indicated at checkout, these charges remain the responsibility of the recipient.

Any restrictions or customs formalities may cause delays beyond the control of Guardaroba Revolution.

12. Returns, Withdrawal, and Non-Conforming Products

Return shipments for simple change of mind are at the customer's expense, provided that this information was provided before purchase.

In case of an incorrect, damaged, or non-conforming product, the return and the remedies provided by the legal guarantee do not incur costs for the consumer.

Full details on how to exercise the right of withdrawal, use the online withdrawal function, and return a product are available on the "Returns and Refunds" page.

13. Assistance

For inquiries regarding orders and shipments:

Guardaroba Revolution by Edoardo Scellato

Registered office: Viale Fratelli Rosselli, 36, 59021, Vaiano (PO)

VAT/Tax ID: 02645930971

Business Register/REA: PO - 625928

Email: guardarobarevolution@gmail.com

Phone: 3470893471