Returns and refunds

RETURN AND REFUND POLICY

Returns and refunds

Last update: 08/08/26

This policy governs the right of withdrawal for purchases made online at guardarobarevolution.it and any other exchange options offered by Guardaroba Revolution.

1. Right of withdrawal

If you are a consumer and have made an online purchase, you can withdraw from the contract without giving any reason.

Guardaroba Revolution extends the ordinary period provided by law and allows you to communicate your decision to withdraw within 15 days from the day on which you, or a third party indicated by you other than the courier, materially received the product.

In the case of a single order comprising multiple products delivered separately, the period starts from the receipt of the last product.

The legal right of withdrawal applies to purchases made online. For purchases concluded directly at the point of sale, there is no legal right of reconsideration, except for any more favorable commercial conditions expressly offered by Guardaroba Revolution.

2. How to communicate withdrawal

You can exercise the right of withdrawal by an explicit statement of your decision, using one of the following methods:

-the online function "Withdraw from the contract here";

-an email sent to guardarobarevolution@gmail.com;

-the standard form at the bottom of this page.

In the communication, indicate:

name and surname; order number; product or products you intend to return; email address to which you wish to receive confirmation.

You are not obliged to state the reason for withdrawal. If you use the online function, you will receive without undue delay a confirmation on a durable medium containing the transmitted declaration, the date and time of sending.

The withdrawal is exercised in a timely manner if the communication is sent before the expiry of the foreseen period.

3. Product return

After communicating your withdrawal, you must ship or deliver the product without undue delay and in any case within 14 days from the communication.

We recommend using a traceable service and keeping the receipt and proof of shipment from the outset: as indicated later on this page, it is this proof that allows us to proceed with the refund even before the package has actually reached us.

The product must be sent to the following address:

Guardaroba Revolution SAS, Viale Fratelli Rosselli 36, 59021, Vaiano (PO), Italy

Before shipping, we advise you to wait for operational instructions from customer service, without this limiting your right to independently send a declaration of withdrawal within the foreseen period.

If the return package is lost or damaged during transport, or if you have doubts about the collection management, please also refer to the "Failed collection and refusal of delivery" section of the Shipping and Deliveries page.

4. Condition of returned product

You can examine and try on the product to the extent necessary to ascertain its nature, characteristics, fit, and condition, as you would in a store.

We ask you to:

-not wear the garment beyond what is necessary to try it on;

-not wash, alter, or damage it;

-avoid the presence of stains, odors, perfumes, or other non-pre-existing marks;

-return any accessories and components received;

-keep and return, when possible, the original packaging;

-keep the label or control seal applied by Guardaroba Revolution intact, when this does not hinder normal inspection and testing of the product.

The removal or tampering with the control label does not automatically lead to the loss of the right of withdrawal. However, it may be considered in verifying the identity of the product and any decrease in value, especially when it was not necessary to examine or try on the garment.

The consumer is exclusively responsible for any decrease in value resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the product.

Any reduction in the refund will be assessed proportionally, justified, and documentable. No automatic penalties will be applied.

5. Return costs

In case of withdrawal due to simple reconsideration, the direct cost of return shipping is borne by the customer.

We advise you to use a traceable service and keep the receipt and proof of shipment until the completion of the procedure.

If you have received an incorrect, damaged, or non-conforming product, the necessary return costs will not be charged to you. In these cases, contact us before shipping to receive instructions and, when applicable, a prepaid label.

Packages sent cash on delivery or freight collect should not be shipped without our prior authorization.

6. Product inspection

After receiving the return, we will verify:

-the correspondence between the returned product and the one purchased;

-the condition of the item;

-the presence of accessories indicated in the product sheet;

-any handling exceeding that necessary for normal inspection;

-any decrease in value.

We will promptly inform you of the receipt of the product and the outcome of the verification.

The outcome of the check cannot limit the legal right of withdrawal, except in cases of exclusion provided by law or motivated ascertainment of a decrease in value.

7. Refund times and methods

In case of withdrawal, we will refund all payments received, including the cost of the initial standard delivery method.

We are not obliged to refund additional costs resulting from the choice of a more expensive delivery method than the least expensive standard delivery available.

The refund will be made without undue delay and in any case within 14 days from the date on which we were informed of the decision to withdraw.

We may withhold the refund until: we have received the returned product; or you have provided proof of shipment, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless you have expressly agreed to a different method and without additional costs charged to you. The time it takes for the amount to become visible in the account may depend on the banking circuit or the payment service provider.

A purchase voucher or store credit may replace the refund only with your express consent.

8. Exchanges

Alternatively to a refund, you can request an exchange for another product.

Exchange is an additional commercial service, distinct from the legal right of withdrawal, and is subject to the availability of the requested product. As many items are unique, we cannot guarantee the availability of an identical item or a different size. Before proceeding, we will inform you of: availability of the new product; any price difference; any costs for the new shipment.

If the exchange is not available, you will retain the right to a refund as provided by this policy.

9. Incorrect, damaged, or non-conforming products

The right of withdrawal for reconsideration is distinct from the legal guarantee of conformity.

If the product received: does not match the order; is damaged; has an undisclosed defect in the product sheet; does not match the characteristics or conditions described, contact us at guardarobarevolution@gmail.com indicating the order number and describing the problem. Photographs can facilitate the management of the report, but do not constitute an absolute condition for exercising the rights provided by law.

In the presence of a lack of conformity, the remedies provided by the Consumer Code apply, at no cost to the consumer. The normal state of use, wear and tear, and defects clearly described and accepted at the time of purchase do not, by themselves, constitute a lack of conformity.

10. Exclusions from the right of withdrawal

The right of withdrawal is excluded only in cases provided by law, including: custom-made or clearly personalized products; sealed products that are not suitable for return for hygienic reasons or health protection and that have been opened after delivery, when such exclusion is actually applicable and clearly communicated before purchase.

The simple removal of the commercial label or packaging of a normal garment does not automatically constitute a legal exception to the right of withdrawal.

11. Support

Guardaroba Revolution by Edoardo Scellato

Registered office: Viale Fratelli Rosselli, 36, 59021, Vaiano (PO)

VAT Number/Tax Code: 02645930971

Company Register/REA: PO - 625928

Email: guardarobarevolution@gmail.com

Phone: 3470893471

12. Standard withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

Recipient: Guardaroba Revolution SAS, Viale Fratelli Rosselli 36, 59021, Vaiano (PO), Italy

-Email: guardarobarevolution@gmail.com

I, the undersigned, hereby communicate my withdrawal from the sales contract for the following products:

______________________________________________________________________

Order number:

______________________________________________________________________

Ordered on / received on:

_______________________________________________________________________

Consumer's name and surname:

_______________________________________________________________________

Consumer's address:

_______________________________________________________________________

Email:

_______________________________________________________________________

Date:

_______________________________________________________________________

Consumer's signature:

_______________________________________________________________________